For non urgent support, you may submit a ticket through our helpdesk directly or by emailing solution@maplewave.comand our team will respond during business hours.
If you require emergency support during holiday hours or outside regular hours, please contact us at 1-800-668-7757 and press 9.
The answering service will notify the on call technician.
2018 Client Support Hours
Our Regular Hours are Monday-Friday 9 am -5 pm AST
And holiday hours are;
Date
Support
Friday Dec 21st
Regular Hours
Monday Dec 24th
9-12 Closing at noon
Tuesday Dec 25th
Closed for Christmas holiday
Wednesday Dec 26th
Closed for Boxing Day holiday
Thursday Dec 27th
Regular Hours
Friday Dec 28th
Regular Hours
Monday Dec 31st
Regular Hours
Tuesday Jan 1
Closed for New Years holiday
Wednesday Jan 2
Regular Hours
Happy Holidays from the
Maplewave Client Services and Plan Management teams
Roberta Keough
Maplewave would like to wish all of our customers a wonderful holiday season and continued success in 2019.
Client Support Process
For non urgent support, you may submit a ticket through our helpdesk directly or by emailing solution@maplewave.com and our team will respond during business hours.
If you require emergency support during holiday hours or outside regular hours, please contact us at 1-800-668-7757 and press 9.
The answering service will notify the on call technician.
2018 Client Support Hours
Our Regular Hours are Monday-Friday 9 am -5 pm AST
And holiday hours are;
Happy Holidays from the
Maplewave Client Services and Plan Management teams
Cherida, Suzanne, Vera, Renelyn, Samir, Glen
Roberta and Renelyn
Rob, Norm and Drew