Maplewave Support

Helpdesk Overview 2

• Navigate the Home Page
• Search Knowledge Base for Help

Support Ticket Management 4

• Create New Support Ticket
• Check Status of Support Ticket
• Add New Note to Existing Ticket
• Close a Support Ticket

Remote Access 1

• Get Help – Remote Access (Fast Support)

Full User Guide 1

• Maplewave Support Helpdesk - User Guide

Installation 2

• Aria Workstation Requirements
• Install Aria

Connections 2

• Troubleshooting Internet Connectivity
• Edit Aria Connection Settings

ACL Permissions 2

• New User Access
• User Password Resets

Intro to Aria Video Training 5

• Intro to Aria Part 1 - Overview
• Intro to Aria Part 2 - Home Screen
• Intro to Aria Part 3 - Dashboards
• Intro to Aria Part 4 - Modules
• Intro to Aria Part 5 - Help Files

Full User Guide 1

• Aria Getting Started - User Guide

Troubleshooting POS Issues 1

• “Serial Already Locked for Sale” Error

Selling 6

• Add Customer to Transaction
• View Customer History
• Add Item to Transaction
• Advanced Item Search
• View Item Details

View all 6

Tendering 7

• Tender a Transaction
• Suspend Transaction
• Tender with Multiple Payment Methods
• Manually Enter Credit Card Number
• Charge to Account

View all 7

Special Sales Transactions 9

• Conduct Price Check
• Conduct Quantity Check
• Check Gift Card (Internal) Balance
• Complete Paid Out Transaction
• Special Services

View all 9

Postsale 4

• Exchanges
• Refund Transaction
• Void a Transaction
• Reprint a Receipt

End of Day Procedures 3

• Manually Close Bank Batch
• Cash Balance – Physical Count
• Cash Balance - Tender Transaction Report

Aria POS Video Training 9

• Part 1 - Add Customer to Transaction
• Part 2 - Add Item to Transaction
• Part 3 - View Item Details
• Part 4 - Edit Item on Transaction
• Part 5 - Tender a Transaction

View all 9

Full User Guide 1

• Aria POS Module - User Guide

Troubleshooting Inventory Issues 5

• Serial Not Found / Able to Be Sold
• “Serial Bad Location Branch” Error
• Unable to Receive Stock
• Serialized Item Reflecting a Blank Serial
• Incorrect Serial Received for Item

Inventory Management 5

• Aria – A Serialized Point-of-Sale
• Remove Stock from Missing Location
• Remove Serials from Inventory
• Transfer Serials
• Complete a RMA (Return)

Purchase Orders 4

• Create New PO (POS Module)
• Edit PO (POS Module)
• Create New PO (Inventory Module)
• Edit PO (Inventory Module)

Aria Inventory Video Training 5

• Part 1 - Inventory Overview
• Part 2 - Add and Edit Inventory Item
• Part 3 - Inventory Configuration & Settings
• Part 4 - Inventory Functions
• Part 5 - Companion Items

Full User Guide 1

• Aria Inventory Module - User Guide

Connections 2

• Troubleshooting Internet Connectivity
• Edit NRG Fast Cash Connection Settings

Troubleshooting POS Issues 1

• “Serial Already Locked for Sale” Error

Selling 4

• Add Customer to Sale
• View Customer History
• Advanced Item Search
• Apply Discount to Item

Tendering 5

• Tender a Transaction
• Suspend Transaction
• Tender with Multiple Payment Methods
• Manually Enter Credit Card Number
• Charge to Account

Special Sales Transactions 6

• Conduct Price Check
• Conduct Quantity Check
• Complete Paid Out Transaction
• Add Service Item
• Special Transfer

View all 6

Postsale 4

• Exchanges
• Refund a Transaction
• Void a Transaction
• Reprint a Receipt

End of Day Procedures 3

• Manually Close Bank Batch
• Cash Balance – Physical Count
• Cash Balance - Tender Transaction Report

Troubleshooting Hardware Issues 6

• Unable to Print Narrow Receipts
• Unable to Print Reports or Wide Receipts
• Label Printer Prints Unexpected Characters
• Calibrate Label Printers
• "Error 2 No Such File or Directory” Error

View all 6

HT630 Data Collector Videos 4

• Set Up Cycle Count Batch
• Setup and Configuration
• Upload Data from Collector to Terminal
• Update Batch

Cash Drawer Setup 2

• Aria – Connect Cash Drawer
• NRG Fast Cash - Connect Cash Drawer

Moneris PINPad Setup 1

• Install & Configure Moneris PINPad iPP320

ACL Permissions 1

• Dealer Overture – User Setup

Run Reports 2

• Run Overture Report
• Schedule Automated Overture Reports

Full User Guide 1

• Overture User Guide - General Cellular

V-DOCS Admin Site 9

• Forgotten Password / Password Reset
• V-DOCS Account is Locked
• V-DOCS User Roles
• Create New V-DOCS Employee Record
• Edit a V-DOCS Employee Record

View all 9

V-DOCS Client Application 10

• System Requirements
• Install V-DOCS Client
• Register V-DOCS Client
• Internet Explorer Browser Setup
• Google Chrome Browser Setup

View all 10

V-DOCS Troubleshooting 3

• Error Occurs When Clicking Browser Button
• Registration Key Not Accepted
• “Signing Already in Progress” Error

Full User Guides 3

• V-DOCS Admin Site v 2.11 - User Guide
• V-DOCS Client Software v 2.11 - User Guide
• V-DOCS 2.X Series Troubleshooting - User Guide

V-DOCS Admin Site 9

• Forgotten Password / Password Reset
• V-DOCS Account is Locked
• V-DOCS User Roles
• Create New V-DOCS Employee Record
• Edit a V-DOCS Employee Record

View all 9

V-DOCS Client Application 10

• System Requirements
• Install V-DOCS Client
• Register V-DOCS Client
• Internet Explorer Browser Setup
• Google Chrome Browser Setup

View all 10

V-DOCS Troubleshooting 8

• Error Occurs When Clicking Browser Button
• Registration Key Not Accepted
• “Signing Already in Progress” Error
• Cannot Find Signature Box on Document
• Signature Pad Not Recognized

View all 8

Full User Guides 3

• V-DOCS Admin Site v 3.2 - User Guide
• V-DOCS Client Software v 3.2 - User Guide
• V-DOCS 3.X Series Troubleshooting - User Guide