Maplewave Support

To reset or change your V-DOCS Admin password:   From the Login page, select the Forgot Password link.        2. When prompted, enter your us...

If you attempt to access V-DOCS Admin multiple times with an incorrect password, your account will be locked as a security precaution. Locked accounts w...

User roles control the access level that a user has within V-DOCS.  This includes the ability to retrieve sensitive customer information, or to change info ...

New V-DOCS employee / user records are created from the Employees page for the respective dealer:  [NOTE:  Your account must have permissions to perform...

V-DOCS employee / user records are managed from the Employees page for the respective dealer:  Log into the V-DOCS Admin site. Select Employees from th...

To create a Registration Key to register V-DOCS on a terminal: Log into the V-DOCS Admin site. Select Branches from the V-DOCS Menu.  [NOTE:  Admi...

Once a Registration Key has been created, the “Email Registration Key” feature can be used to send it to the required user via an automated email:  [NOT...

To conduct an Agreement Search within V-DOCS Admin:  Log into the V-DOCS Admin site.   Select Agreement Search from the V-DOCS Menu.  [NOTE:  Admi...

If needed, you can use the “Send Contract Email” feature to resend a copy of the agreement to the customer from the Agreement Details page: Conduct an Agr...