There are various reasons why a Purchase Order may not be able to be received in Aria.
This article outlines 2 common issues for organizations who have non-integrated PO processes.
Issue: PO Does Not Display on PO Receive Screen
If a PO is not marked as “Sent” after it is created, it will not display on the PO Receive screen and you will not be able to receive it.
To fix this, you must edit the PO and Send it – refer to Edit PO (POS Module) or Edit PO (Inventory Module) for details, as applicable.
After the PO is marked as “Sent”, it will display on the PO Receive screen and the PO can be received, as normal.
Issue: Received Item(s) on the PO That Were Not Ordered
When receiving POs, you can only receive the exact items and quantities that were ordered on the PO.
If you receive item(s) on the PO that were not actually ordered on it, you can create a new PO for the item(s) and mark it as “Sent” – refer to Create New PO (POS Module) or Create New PO (Inventory Module) for details, as applicable.
The newly created PO will then display on the PO Receive screen and you can use it to receive the items that were not actually ordered on the PO.