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Knowledge base
Using the Maplewave Support Helpdesk
Helpdesk Overview
2
Navigate the Home Page
Search Knowledge Base for Help
Support Ticket Management
4
Create New Support Ticket
Check Status of Support Ticket
Add New Note to Existing Ticket
Close a Support Ticket
Remote Access
1
Get Help – Remote Access (Fast Support)
Full User Guide
1
Maplewave Support Helpdesk - User Guide
Aria Getting Started
Installation
2
Aria Workstation Requirements
Install Aria
Connections
2
Troubleshooting Internet Connectivity
Edit Aria Connection Settings
ACL Permissions
2
New User Access
User Password Resets
Intro to Aria Video Training
5
Intro to Aria Part 1 - Overview
Intro to Aria Part 2 - Home Screen
Intro to Aria Part 3 - Dashboards
Intro to Aria Part 4 - Modules
Intro to Aria Part 5 - Help Files
Full User Guide
1
Aria Getting Started - User Guide
Aria POS
Troubleshooting POS Issues
1
“Serial Already Locked for Sale” Error
Selling
6
Add Customer to Transaction
View Customer History
Add Item to Transaction
Advanced Item Search
View Item Details
See all 6 articles
Tendering
7
Tender a Transaction
Suspend Transaction
Tender with Multiple Payment Methods
Manually Enter Credit Card Number
Charge to Account
See all 7 articles
Special Sales Transactions
9
Conduct Price Check
Conduct Quantity Check
Check Gift Card (Internal) Balance
Complete Paid Out Transaction
Special Services
See all 9 articles
Postsale
4
Exchanges
Refund Transaction
Void a Transaction
Reprint a Receipt
End of Day Procedures
3
Manually Close Bank Batch
Cash Balance – Physical Count
Cash Balance - Tender Transaction Report
Aria POS Video Training
9
Part 1 - Add Customer to Transaction
Part 2 - Add Item to Transaction
Part 3 - View Item Details
Part 4 - Edit Item on Transaction
Part 5 - Tender a Transaction
See all 9 articles
Full User Guide
1
Aria POS Module - User Guide
Aria Inventory
Troubleshooting Inventory Issues
5
Serial Not Found / Able to Be Sold
“Serial Bad Location Branch” Error
Unable to Receive Stock
Serialized Item Reflecting a Blank Serial
Incorrect Serial Received for Item
Inventory Management
5
Aria – A Serialized Point-of-Sale
Remove Stock from Missing Location
Remove Serials from Inventory
Transfer Serials
Complete a RMA (Return)
Purchase Orders
4
Create New PO (POS Module)
Edit PO (POS Module)
Create New PO (Inventory Module)
Edit PO (Inventory Module)
Aria Inventory Video Training
5
Part 1 - Inventory Overview
Part 2 - Add and Edit Inventory Item
Part 3 - Inventory Configuration & Settings
Part 4 - Inventory Functions
Part 5 - Companion Items
Full User Guide
1
Aria Inventory Module - User Guide
NRG Fast Cash Getting Started
Connections
2
Troubleshooting Internet Connectivity
Edit NRG Fast Cash Connection Settings
NRG Fast Cash POS
Troubleshooting POS Issues
1
“Serial Already Locked for Sale” Error
Selling
4
Add Customer to Sale
View Customer History
Advanced Item Search
Apply Discount to Item
Tendering
5
Tender a Transaction
Suspend Transaction
Tender with Multiple Payment Methods
Manually Enter Credit Card Number
Charge to Account
Special Sales Transactions
6
Conduct Price Check
Conduct Quantity Check
Complete Paid Out Transaction
Add Service Item
Special Transfer
See all 6 articles
Postsale
4
Exchanges
Refund a Transaction
Void a Transaction
Reprint a Receipt
End of Day Procedures
3
Manually Close Bank Batch
Cash Balance – Physical Count
Cash Balance - Tender Transaction Report
Hardware
Troubleshooting Hardware Issues
6
Unable to Print Narrow Receipts
Unable to Print Reports or Wide Receipts
Label Printer Prints Unexpected Characters
Calibrate Label Printers
"Error 2 No Such File or Directory” Error
See all 6 articles
HT630 Data Collector Videos
4
Set Up Cycle Count Batch
Setup and Configuration
Upload Data from Collector to Terminal
Update Batch
Cash Drawer Setup
2
Aria – Connect Cash Drawer
NRG Fast Cash - Connect Cash Drawer
Moneris PINPad Setup
1
Install & Configure Moneris PINPad iPP320
Overture
ACL Permissions
1
Dealer Overture – User Setup
Run Reports
2
Run Overture Report
Schedule Automated Overture Reports
Full User Guide
1
Overture User Guide - General Cellular
V-DOCS 2.X Series Versions
V-DOCS Admin Site
9
Forgotten Password / Password Reset
V-DOCS Account is Locked
V-DOCS User Roles
Create New V-DOCS Employee Record
Edit a V-DOCS Employee Record
See all 9 articles
V-DOCS Client Application
10
System Requirements
Install V-DOCS Client
Register V-DOCS Client
Internet Explorer Browser Setup
Google Chrome Browser Setup
See all 10 articles
V-DOCS Troubleshooting
3
Error Occurs When Clicking Browser Button
Registration Key Not Accepted
“Signing Already in Progress” Error
Full User Guides
3
V-DOCS Admin Site v 2.11 - User Guide
V-DOCS Client Software v 2.11 - User Guide
V-DOCS 2.X Series Troubleshooting - User Guide
V-DOCS 3.X Series Versions
V-DOCS Admin Site
9
Forgotten Password / Password Reset
V-DOCS Account is Locked
V-DOCS User Roles
Create New V-DOCS Employee Record
Edit a V-DOCS Employee Record
See all 9 articles
V-DOCS Client Application
10
System Requirements
Install V-DOCS Client
Register V-DOCS Client
Internet Explorer Browser Setup
Google Chrome Browser Setup
See all 10 articles
V-DOCS Troubleshooting
8
Error Occurs When Clicking Browser Button
Registration Key Not Accepted
“Signing Already in Progress” Error
Cannot Find Signature Box on Document
Signature Pad Not Recognized
See all 8 articles
Full User Guides
3
V-DOCS Admin Site v 3.2 - User Guide
V-DOCS Client Software v 3.2 - User Guide
V-DOCS 3.X Series Troubleshooting - User Guide
Community forums
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MMS Client Services
Announcements
29
Tuesday Oct 2- Client Support Offsite meeting 9 am-10.30 am
Posted by
Roberta Keough
,
about 6 years ago
Last Reply
by Roberta Keough
about 6 years ago
Holiday Closure Notification Sept 3, 2018
Posted by
Roberta Keough
,
about 6 years ago
Last Reply
by Roberta Keough
about 6 years ago
Maplewave Office: Early Closure Notification July 27, 2018
Posted by
Roberta Keough
,
over 6 years ago
Last Reply
by Roberta Keough
over 6 years ago
See all 29 topics